Buyer protection Guarantee

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BUYER PROTECTION GUARANTEE

PayPal’s Buyer Protection Guarantee:

Buying a Premium Sex Doll is not to be taken lightly. As a high-value item, we understand that these products are not simply sex toys, they are long-term investments (of great fun!). 

All our customers can enjoy PayPal Buyer Protection Guarantee. This protects our customers from buying anything other than the very best quality sex doll in perfect condition. If we have made a mistake in your order or the product has a significant fault, we will compensate, assist you in repair or replace your sex doll if it has a clear manufacturing defect.

Here is a short video on how PayPal Buyer protection works as well as PayPal payments.  

In case of defect: 

  • Inspect the doll immediately upon arrival.
  • If you notice a fault in your product report it to us with photos and videos within 48 hours of receiving an order. (support@ai-sexdolls.com) 
  • If you feel you are entitled to compensation or replacement, don’t use your doll as it will impede us from taking any further action.  Keep it new and in good condition, with the box and all the packing materials. 
  • If the problem was caused by us, or the product has any manufacturing defects please be assured that we will take care of it.

Good to know before ordering:

  • All our Sex dolls are CEROHS, 6PMSDS Certificated. They’re non-toxic and certified safe. 
  • Dolls can be shipped from our warehouses in the USA, UK, or (depending on the selected customization options) directly from our factory located in Shenzhen. 
  • Dolls are custom products that are created especially for Buyers. After an order is placed and production begins it cannot be cancelled for any reason.  + See Cancellations & Refunds Policy
  • Our customers are happy. If you are happy too, please leave us a 5 star rating. If you want to get creative, write your experience with your sex doll and send it to us to support@ai-sexdolls.com and get published on our blog! (and get a free gift)
  • There is always somebody to answer your questions via chat or mail. We commit to answering everyone within 1 working day. 
Customer satisfaction is very important to us. If you have a problem with your order or product, please contact us and we will do our best to fix the issue immediately.
Email: support@ai-sexdolls.com